We ship cute things across Europe and beyond. Here is everything you need to know about delivery times, costs, and tracking.
Free Shipping
On all orders over €75
Fast Dispatch
Orders ship within 1-2 business days
Track Your Order
Tracking link sent by email
| Region | Standard Shipping | Free Shipping |
|---|---|---|
| Netherlands, Belgium, Germany, France | €5.95 | Orders €75+ |
| Rest of Europe | €10.95 | Orders €75+ |
| Region | Estimated Delivery |
|---|---|
| Netherlands | 1-2 business days |
| Belgium, Germany, France | 2-4 business days |
| Rest of Europe | 3-7 business days |
All orders are dispatched from our warehouse in the Netherlands within 1-2 business days. Delivery times are estimates and may vary during busy periods or due to customs processing.
Once your order ships, you will receive an email with a tracking link so you can follow your package every step of the way. If you did not receive a tracking email within 3 business days of placing your order, please check your spam folder or contact us at info@kawaiishop.nl.
Please make sure your shipping address is complete and accurate at checkout. We are not responsible for delays or non-delivery due to incorrect addresses. If you need to update your address after placing an order, contact us as soon as possible — we can usually update it if the order has not yet shipped.
For orders shipped within the European Union, no additional customs fees or import duties apply. For orders outside the EU, customs fees, import duties, and taxes may be charged by your local authorities. These charges are the responsibility of the recipient and are not included in our shipping costs.
If your package arrives damaged or does not arrive within the estimated delivery window, please contact us at info@kawaiishop.nl within 14 days. We will work with the carrier to resolve the issue and make sure you receive your order or a full refund.
If you have any questions about shipping, feel free to reach out to us at info@kawaiishop.nl. We typically respond within 24 hours.
